Service

At Kellermann Sports, customer satisfaction is a top priority in every upstream or downstream phase of our business transactions. We set great store by personal contact and individual customer service. Every customer – from the individual to long-standing customers to resellers or bulk buyers – is provided with competent advice on product selection based on their individual requirements.

A perfect delivery service is based on smooth, instant communication. In the b2c sector, we use DHL as our exclusive logistics partner for both national and international shipments.

Our ebay customers especially are delighted with the schedule effectiveness, the friendliness of DHL staff, and the speed of shipments. For bulk buyers, we negotiate the most economical shipment alternatives with leading forwarders. All consignments are dispatched in high-quality packaging material. Inventory management and dispatch are supervised by commercial packers, and each consignment is treated with utmost care and in consideration of the environment. Our tracking & tracing technology allows our customers to track the status of their orders at any time.